Worry Free Guarantee
Mermaid Inc. guarantees customer satisfaction. If you are unhappy with the quality of all or part of your cleaning, call us and we will return to re-clean the item or area.
Non-Solicitation of Employees
Hours Of Operation
7:30 am to 5:00 pm Monday through Friday.
Holiday Hours: We are closed on Christmas, New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving Thursday and Friday..
Cancellations: In general, we follow local school districts for cancellations due to inclement weather or other extenuating circumstances. However, customers will always be notified directly by phone or text if we must cancel an appointment.
At Mermaid Inc., we value our clients’ safety and peace of mind above all else. In response to the COVID-19 pandemic, we have taken the following precautions to ensure that we can clean your home safely and responsibly:
Employees are required to wear masks and single use disposable gloves during cleaning.
Each home is assigned client specific cleaning towels to be used only in that home.
For the safety of everyone involved, we will cancel an appointment if we are made aware that the client/employee or anyone in contact with them has exhibited symptoms of COVID-19 in the last two weeks.
All cleaning equipment is fully sanitized before entering each home.
We have updated our cleaning protocols to emphasize disinfecting high-touch surfaces such as doorknobs, light switches, appliance handles, faucets, etc.
Prior to entering a home, employees monitor for fever using company-provided no-touch infrared thermometers.